FAQ

Creating an account is fast. Tap “Sign Up” on the site, provide your email, create a secure password, and enter your name, birthdate, and country. You’ll be asked to confirm your email — click the verification link to activate the account. Use accurate personal details: they’re required later for withdrawals and the verification process. If you prefer, you can start through the mobile site or app and complete registration from your device. New users should check the promotions page during registration and apply any welcome bonus code (for example, WELCOME100) if shown as required. If you run into an error during sign-up, reach out to live chat or email support@golden-plus-casino.com for step-by-step help.

Welcome bonuses can differ by region. For players in the Philippines, Golden Plus often offers a 150% match up to 2,000 PHP. EU players may see a First Deposit Match: 100% up to €200 using code WELCOME100 (minimum deposit €20; wagering 30x on bonus + deposit; valid 30 days). Apply the bonus code during deposit or opt in if prompted. Bonuses are non-sticky — meaning bonus funds can become withdrawable once wagering requirements are met. Always check the specific terms on the Promotions page before claiming, since contribution rates vary by game type and some offers have maximum cashout rules. If you don’t see the bonus applied, contact support immediately.

Yes. Golden Plus runs a No Deposit Free Spins offer with code NDB90SPINS that awards 90 free spins for slots. No deposit is required to claim this code, but the free spins must be used within 7 days and winnings are subject to a 20x wagering requirement. Maximum cashout from no-deposit bonuses is capped (for example, €100) — check the terms when you claim. No-deposit offers are region-specific and time-limited, so act quickly once you receive the promotion to make the most of it.

Deposits are instant with most supported payment methods; choose your currency and follow the on-screen steps. Minimum deposit amounts vary by offer — for example, the First Deposit Match requires at least €20 and some reloads require €25. Withdrawals are processed after account verification; processing times depend on the method (e-wallets are usually fastest, bank transfers slower). Withdrawal limits and possible documentation requests are outlined in the Terms. For deposit or payout errors, double-check that account details match your verified identity and contact support@golden-plus-casino.com or live chat for help. Note: some bonuses require you to use a specific method or enter a bonus code at deposit to be eligible.

Wagering requirements tell you how many times you must wager the bonus (or bonus plus deposit) before you can withdraw bonus-derived winnings. Example: a 30x wagering on bonus + deposit means if you deposit €20 and receive a €20 bonus, you must wager (20 + 20) x 30 = €1,200 before withdrawing bonus-related funds. Game contributions differ: slots usually contribute 100%, while table games may contribute less. No-deposit spins often carry separate wagering (e.g., 20x). Always check the specific contribution table and validity period; only bets placed while the bonus is active count toward the requirement.

Yes — Golden Plus is optimized for mobile browsers and many modern devices. Most slots and table games run smoothly on iOS and Android through the responsive website. Some platforms also offer a downloadable app where available. If you experience slow performance, clear your browser cache, ensure your app is up to date, and close background apps. For persistent issues, send a screenshot and device information to support@golden-plus-casino.com via live chat for troubleshooting.

Golden Plus features a wide selection of slots, table games, and live dealer titles from reputable studios, including KA Gaming and Pragmatic Play. You’ll find classic slots, video slots, progressive jackpots, roulette, blackjack, and live dealer tables. Game availability can vary by country and promotional eligibility; some bonuses restrict which games count toward wagering. If you’re hunting for a specific title or provider, use the site’s filters or contact support to confirm availability.

Golden Plus operates under applicable jurisdictional licenses and partners with audited game providers to ensure fairness. Providers like Pragmatic Play and KA Gaming use certified random number generators (RNGs) and publish fairness reports through their auditing partners. For full regulatory details, licensing information, and official policies, refer to our Terms and Conditions page. If you have concerns about fairness or a game result, contact support with the session ID and game name so the team can investigate.

Verification helps protect your account and speeds up withdrawals. Typical KYC documents include a government-issued ID (passport or driver’s license), proof of address (utility bill or bank statement under three months old), and sometimes a proof of payment (screenshot of e-wallet or bank confirmation). Submit documents via the secure upload section in your account. Verification is usually completed within a few business days, but timing can vary during high volume. Keep copies clear and legible. If the verification team needs more information, they’ll contact you via your registered email.

First, try common fixes: refresh the page, clear browser cache, update the app, or try a different device or browser. If problems persist, capture a screenshot or video showing the error, note the time and game or page involved, and contact live chat or email support@golden-plus-casino.com. Provide your account ID and device details to speed troubleshooting. For payment-related issues include transaction IDs. The support team can escalate complex problems to technical specialists and provide estimated resolution times.

Golden Plus takes responsible play seriously. Tools are available in your account to set deposit limits, session reminders, loss limits, and temporary or permanent self-exclusion. If you feel your play is becoming problematic, use these tools immediately and contact support for assistance. The casino also provides links to independent help organizations and resources for counseling. Setting limits is a proactive way to enjoy games without exceeding your comfort level.

Customer support is available via live chat on the site for fast help and by email at support@golden-plus-casino.com for detailed inquiries. Live chat is typically the quickest route for account, bonus, or technical questions. If you need to submit documents or require a formal response, email support and include your account ID. For comprehensive policy details, licensing, and legal terms, consult our Terms and Conditions page.